Cancellation Policy

Cancellation Policy for ECMVAPE.com

At ECMVAPE.com, we prioritize customer satisfaction and transparency in our operations. To ensure a smooth shopping experience, we have established the following cancellation policy, which outlines the circumstances under which an order may be canceled:

1. Order Cancellation Due to Billing and Shipping Discrepancies

In instances where there is a mismatch between the billing address and the shipping address provided at checkout, we reserve the right to cancel the order. Our team will make every effort to contact you to address and rectify the issue; however, if we are unable to confirm the details, cancellation will occur to maintain the integrity of our transactions.

2. Product Unavailability

Should a product become unavailable after your order has been confirmed, we will promptly notify you. If we are unable to restock the item within a reasonable period, we will cancel your order and process a full refund to ensure you are not left waiting unnecessarily.

3. Abuse to Company Staff

We uphold a strict zero-tolerance stance against any form of abusive behavior toward our staff members. If any customer demonstrates verbally or physically abusive conduct toward our employees, we reserve the right to cancel their order immediately and may also refuse service in the future to maintain a respectful environment.

4. Fraudulent Chargebacks

In cases where we suspect that an order has been submitted fraudulently, or if a chargeback is initiated without prior communication with our customer service, we will cancel the order. Additionally, we may take further action, which could involve reporting the incident to relevant authorities, as we take the protection of our business and customers seriously.

5. General Cancellation Process

If you need to cancel your order for any reason, we encourage you to reach out to our customer service team promptly. If your order has not yet been processed or shipped, our team will gladly assist you in completing the cancellation. Please note that once an order has been shipped, you will need to initiate a return in accordance with our return policy.

6. Refunds

Refunds for any canceled orders will adhere to our established refund policy. We appreciate your patience, as refunds may take up to 7-10 business days to be reflected in your account.

7. Changes to the Cancellation Policy

ECMVAPE.com retains the right to alter this cancellation policy at any time. All amendments will be duly posted on our website. Your ongoing use of our services indicates acceptance of any modifications made to this policy.

If you have any queries or concerns regarding our cancellation policy, please do not hesitate to contact our customer service team. We are here to assist you.

Thank you for choosing ECMVAPE.com!