Terms & Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE.

By accessing and using this site, you agree to be bound by the following terms and conditions, as well as our warranty, shipping, return, and cancellation policies. If you do not agree to these terms, please do not use this site or purchase any products from us.

Warranty Policy

30-Day Warranty
Most products purchased from ecmvape.com are covered under a 30-day warranty from the time of delivery. If you encounter any issues with your product during this period, please initiate a return within 30 days of delivery. Note that the warranty does not cover E-Liquids, Disposable Devices, Accessories, Coils, Pods, and Batteries.

Dead on Arrival / Damaged / Product Mismatch / Missing Product
Claims for dead on arrival, damaged, incorrect, or missing items must be reported within 72 hours of delivery. We recommend inspecting your items upon receipt and notifying us of any issues.

Return Policy

Standard Return
We accept returns of unopened items purchased from ecmvape.com for store credit, refund, or exchange within 30 days of delivery. Returns for customer dissatisfaction with products or flavors are not accepted.

To initiate a return, please contact us at sales@ecmvape.com or log in to your account and select the “Return/Refund” option. Include a detailed description of the issue along with your order number. For damaged or defective products, we may require photos or videos.

The defective product must be returned to our facility before we issue store credit or a refund. The 30-day return policy excludes damage resulting from abuse, accidents, modifications, disassembly, or user error. Incidental and consequential damages are also not covered.

Important Note: Some manufacturers may require the warranty card included in the product package to process warranty claims. Please retain all package contents.

Shipping Policy

All orders are processed on a first-come, first-served basis, with a processing time of 24-72 hours. Most orders will ship within 24 hours, and we process orders from 10:00 AM EST to 4:00 PM EST, Monday through Friday. We do not process orders on weekends or U.S. Federal Holidays.

Shipping Restrictions
We ship to most addresses in the U.S., but some locations prohibit the sale of E-Cigs, Delta-8, or E-Liquids. Certain products may also have shipping restrictions based on state regulations.

Cancellation Policy

At ecmvape.com, we prioritize customer satisfaction. The following outlines our cancellation policy:

  1. Order Cancellation Due to Discrepancies: We reserve the right to cancel orders with mismatched billing and shipping addresses. We will attempt to contact you to resolve the issue; if we cannot confirm the details, we will cancel the order.
  2. Product Unavailability: If a product becomes unavailable after your order is confirmed, we will notify you and cancel your order if we cannot restock the item promptly, issuing a full refund.
  3. Abusive Behavior: We maintain a zero-tolerance policy for abusive behavior toward our staff. Any such conduct will result in immediate order cancellation and potential refusal of future service.
  4. Fraudulent Chargebacks: Orders suspected of being fraudulent or associated with chargebacks initiated without prior communication will be canceled, and further action may be taken.
  5. General Cancellation Process: To cancel your order, please contact our customer service team promptly. If your order has not been processed or shipped, we will assist you. Once shipped, you must initiate a return according to our return policy.
  6. Refunds: Refunds for canceled orders will follow our established refund policy. Please allow 7-10 business days for refunds to reflect in your account.
  7. Policy Changes: We reserve the right to modify this cancellation policy at any time, with updates posted on our website. Continued use of our services indicates acceptance of any changes.

General Terms

WARNING: Our products are intended for use by individuals of legal age in their state of residence. They are not suitable for children, pregnant or breastfeeding women, or individuals with certain health conditions. Nicotine is highly addictive. Please consult a physician if you have allergies or sensitivities.

Limitation of Liability: ECMVape shall not be liable for any special or consequential damages resulting from the use or inability to use the materials on this site or the performance of the products.

Typographical Errors: ECMVape reserves the right to refuse or cancel orders placed at incorrect prices, even if the order has been confirmed.

Termination: These terms are applicable upon accessing the site. ECMVape may terminate these terms at any time without notice.

Use of Site: Harassment, impersonation, and the distribution of objectionable content are strictly prohibited.

Third-Party Links: ECMVape may link to third-party sites, but we have no control over their content or practices.

If you have any questions or concerns, please contact our customer service team.

Thank you for choosing ECMVape!